These terms set out the rules that govern your account on 999q — how your account is opened, how transactions are handled through Easypaisa, Raast, and Debit Card, and what you can expect from us in return. Access to 999q is available where local law permits; by continuing to use the platform, you acknowledge and accept the conditions described on this page.
Account Holder Responsibilities
Easypaisa, Raast & Debit Card Use
Policy Jurisdiction Notice
Support Contact Rights
LEGAL POLICY POSTURE
How These Terms Apply to Your Account
When you open an account on 999q and proceed to fund it — whether through Easypaisa, Raast, or a Debit Card — you enter into a direct agreement with us under these terms. This agreement covers every action you take on the platform: account registration, wallet funding, transaction records, session activity, and any communication with our support team. Availability of our services depends on your local law and the eligible region in which you access the platform. We do not make representations about legal status in jurisdictions we have not confirmed. These terms are written in plain Pakistan English and are intended to be read as written — not interpreted through any implied promise or verbal assurance from any party. Where a local regulation conflicts with a term stated here, the applicable local rule takes precedence to the extent required by law. We update these terms when our product or legal obligations change, and the version shown on this page at the time you log in is the version that applies to that session. Payment context chips below reflect the configured account funding routes these terms specifically cover.
Easypaisa
Easypaisa wallet transactions are covered under the payment conduct clauses of these terms.
Raast
Raast transfers to your account wallet fall within the transaction rules stated here.
Debit Card
Debit Card deposits are subject to the same account funding terms as mobile wallet routes.
SCOPE & BOUNDARIES
What These Terms Cover and What They Do Not
Not every action on the platform falls under the same clause. This section draws the boundary clearly so you know exactly where these terms apply and where a separate policy or third-party rule takes over. Understanding scope prevents misunderstandings — especially around payment routes and external services linked from the platform.
Account Access
Your registration, login credentials, session management, and account closure all fall inside these terms. We hold records of account activity as described in our data handling section, and you can request a copy through the support channel listed below.
Transactions
Deposits made via Easypaisa, Raast, or Debit Card, and any withdrawals processed back to those routes, are governed by the transaction clauses in these terms. The limits and verification steps shown in your account wallet screen apply at the time of each transaction.
Site Content
Game content supplied by studios such as PG Soft, Spadegaming, and JDB is subject to each provider's own usage rules in addition to ours. These terms do not override a studio's conditions but do govern how you interact with that content through your 999q account.
Third-Party Services
Links to external payment processors, verification services, or other third-party tools are outside the scope of these terms once you leave the 999q platform. We are not responsible for the policies or practices of any external service, even where that service supports your account wallet.
YOUR ACCOUNT RIGHTS
Practical Actions Available to You Under This Policy
These terms are not only a set of obligations — they also describe what you are entitled to do. You have the right to review your transaction history, correct account details that are inaccurate, raise a question about how your data is handled, and request support when something on your account does not match what you expect. Each of these actions has a clear path inside your account or through our support channel. Transaction records tied to Easypaisa, Raast, or Debit Card deposits are available in your account wallet history after login. If a record appears incorrect, you can raise it directly with our support team, who will match it against the transaction log on our side. We aim to handle correction requests within a reasonable timeframe and will communicate the outcome through the same contact route you used to raise it.
Review Your Records
Log in and open your account wallet to see a full history of deposits and withdrawals, including the payment route used — Easypaisa, Raast, or Debit Card — and the timestamp of each transaction.
Correct Account Details
Account name, contact number, and linked payment details can be updated through your account settings page. Some changes require identity verification; the fields shown at the time of editing will indicate what is needed.
Raise a Policy Question
If any clause in these terms is unclear, contact our support team using the channel listed in the Support section below. We will point you to the specific clause or escalate if the question needs a policy-level response.
Request Account Changes
Requests to modify account status — including account closure — are handled through our support channel. We will confirm receipt and advise on the steps required, including any outstanding wallet balance that needs to be resolved first.
POLICY CONTACT PATHS
Reach Us About These Terms
If any part of these terms raises a question — about your account, a transaction made via Easypaisa or Raast, or a clause you would like clarified — the contact paths below connect you directly to the team that handles policy and account matters. We do not handle policy questions through game chat windows; use the channels listed here for anything related to terms, data, or account rights.
Live Chat Support
Open the live chat icon from any page on 999q to reach an agent who can address terms-related questions, account record queries, and transaction disputes in real time.
Email Support
For written policy queries or requests that need a documented response — such as account correction requests or data handling questions — send an email through the contact address shown in your account dashboard after login.
Help Centre
The Help Centre, accessible from the footer of every page, contains indexed answers to common terms questions including account closure, transaction disputes, and payment route eligibility under these terms.
HOW WE HANDLE THIS POLICY
Data, Cookies, Security and Policy Requests
Handling your account well means being clear about four practical areas: what data we collect, how cookies work on this platform, how your account is kept secure, and how to request a change to how we hold your information. Each of these is covered here so you have a single reference point before reaching out to support.
Data We Hold
We retain account registration details, transaction records — including Easypaisa, Raast, and Debit Card activity — and session logs for as long as required by applicable law or our operational obligations. The current retention period applicable to your account region is shown in the data section of your account settings.
Cookies on 999q
We use cookies to maintain your session state, remember your account preferences, and measure how pages are used. You can review and adjust cookie permissions through the cookie settings panel shown when you first visit the platform, or through your browser settings at any time.
Account Security
Your account is protected through login authentication and session management controls built into the platform. If you notice any activity on your account that you did not initiate — including a transaction record that does not match your Easypaisa or Raast history — contact support immediately using the live chat path.
Requesting Changes
To request a correction to personal data we hold, or to ask how your information is used, contact us through the email support route listed in the Support section above. We will confirm receipt, identify the relevant data set, and advise on the outcome in writing.
TERMS QUESTIONS ANSWERED
Frequently Asked Questions About These Terms
The questions below cover what real account holders ask when reading these terms for the first time. If yours is not listed, the support team is one click away through live chat.
Do these terms apply to me if I fund my account with Easypaisa?
Yes. These terms cover all account funding routes, including Easypaisa, Raast, and Debit Card. The specific transaction rules that apply to each route are the same clauses; the method does not change your obligations or your rights under this policy.
What happens if the terms change after I have already opened an account?
When we update these terms, the revised version is posted on this page and becomes effective from the date shown at the top of the document. Continuing to use your account after that date means you accept the updated terms. We aim to give reasonable notice of significant changes through your account notification area.
Can I see my full transaction history to check against these terms?
Your complete transaction history — including each deposit and withdrawal made via Easypaisa, Raast, or Debit Card — is available in your account wallet after login. If a record does not match what you expect, raise it through the support channel so we can match it against our transaction log.
Who do I contact if I disagree with how a clause has been applied to my account?
Contact our support team through live chat or the email address shown in your account dashboard. Describe the clause in question and the action it relates to. We will review the account record and respond with the applicable policy position in writing.
Are there parts of the platform not covered by these terms?
Third-party services — including external payment processors and game studio platforms — operate under their own terms. These 999q terms govern your account and your activity on this platform specifically. Once you leave the platform through an external link, this policy no longer applies to that interaction.
How do I request that my account data be corrected or removed?
Send a written request through the email support route listed on this page. State the specific data you want corrected or removed and the reason. We will confirm receipt and advise on the outcome, subject to any retention obligations imposed by applicable local law in your eligible region.
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