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This Privacy Policy explains exactly what data 999q collects when you access your account, make a payment through Easypaisa, Raast or Debit Card, and use our platform — and what choices you have over that information. Access to 999q and its services depends on local law and is available only where permitted in your region.
When you open an account with 999q or complete a transaction using Easypaisa, Raast or Debit Card, certain data is generated — your login activity, payment references, device identifiers and the pages you visit inside the platform. We collect this data to keep your account running correctly, to process your wallet transactions, and to respond when you contact support. We do not sell your personal data to third parties for their own marketing. Where we work with payment processors to complete an Easypaisa or Raast transfer, those processors receive only the minimum data needed to settle that transaction. We retain account records for as long as your account remains active and for the period required by applicable regulations in your jurisdiction. If your account is closed, we keep records only as long as required by law. The rules governing data handling depend on the laws of the region where you access 999q — we apply this policy to the extent permitted by those local laws. If any provision here conflicts with a local legal requirement, the local legal requirement takes precedence. You can review the current state of your account data settings after you log in to your account dashboard.
When you fund your account via Easypaisa, only your transaction reference and wallet-linked mobile number are shared with the payment processor. No additional personal records are passed beyond what is needed to confirm the transfer.
Raast payment data — your IBAN reference and transfer amount — is handled by the bank acting as intermediary. We hold the outcome record in your account history; we do not store your full banking credentials on our servers.
Debit Card payments are processed through a PCI-compliant gateway. We receive a tokenised confirmation of your transaction; we do not store your full card number, CVV or expiry date on our platform.
This policy applies to 999q's own platform — the account pages, the payment flow, the support channels and the game lobby you access after logging in. It does not extend to external services you reach from our pages. Understanding the boundary helps you know which rules apply to your data at each step.
All data collected when you log in, update your profile or review your transaction history inside 999q falls under this policy. We control how that data is stored and who can access it.
Easypaisa, Raast and Debit Card payment steps that happen inside our platform are covered here. The moment a transaction moves to the payment processor's own environment, that provider's policy applies.
Pages, game assets and promotional content served by 999q are covered. We track which pages you visit to improve how the lobby is displayed — this data stays within our system.
Links or embedded content that take you outside 999q — for example, a payment processor's own page or a game studio's hosted environment — are not covered by this policy. Check those providers' own terms.
You have real choices over your data, and acting on them is straightforward. After logging in, your account dashboard shows the personal details currently held against your profile — name, contact number, and linked payment method references. If any detail is incorrect, you can update it directly from the account settings page; follow the fields and instructions shown there. If you want to ask a question about what we hold or how it is used, our support team can walk you through it. To request a correction or raise a data concern formally, use the contact path listed in the Support section below. We aim to respond to data queries without unnecessary delay, though exact timing depends on the nature of the request and applicable local requirements. Where local law gives you the right to request deletion of certain records, we will process that request in line with what the law permits — some records we are required to keep regardless.
Log in and open the account dashboard to see the personal and payment data we hold for your profile. The current state of your information is visible there without needing to contact support first.
If your contact number, name or linked wallet reference is wrong, update it through account settings. Follow the on-screen fields and verification steps shown at the time.
Contact support if you want to understand how a specific piece of data — such as a payment reference or login record — is used. Our team will explain what we hold and why.
For formal data correction or deletion requests, submit your query through the support email path. We handle these requests in line with the local legal requirements that apply to your region.
For any question about this Privacy Policy — whether you want to review what we hold, correct a detail or raise a concern — these are the ways to reach us. Use the path that suits the nature of your query.
Send your data or privacy question to our support email address. Include your registered account number so we can locate your records without asking follow-up questions. We handle written data requests through this channel.
Open the live chat window from inside your account to ask a privacy question in real time. This channel is suited to clarifying policy points or checking the status of a data request already submitted by email.
Many data questions can be answered by reviewing your account dashboard after login — your profile, payment references and activity history are shown there. Start here before contacting support to save time.
Handling your account data carefully is not a policy formality — it is how the platform keeps your Easypaisa wallet references, Raast payment records and Debit Card confirmations in the right place and no further. We apply access controls so that only the systems and staff who need your data to process a transaction or resolve a support request can reach it.
We use cookies to remember your login session and to track which pages you visit inside the lobby. You can manage cookie preferences through your browser settings; some cookies are required for the account and payment flow to work.
Your account credentials are stored in encrypted form. Payment references from Easypaisa, Raast and Debit Card transactions are kept as tokenised records — not as raw card or wallet numbers — so the data is not useful if accessed without authorisation.
We keep your account data for as long as your account is active. After closure, records are held only for the duration required by applicable local law. When the retention period ends, data is deleted from our systems.
When this policy changes, we update the version shown on this page. If a change affects how your payment data or account records are used, we notify you through your registered contact before the change takes effect.
These are the questions we receive most often about how 999q handles your data, what rights you have and how to take action if something needs correcting.
We collect the details you provide during account creation — your name, contact number and the payment method references you link, such as an Easypaisa mobile number or Raast IBAN. We also log your login activity and the pages you visit inside the platform to keep the account working correctly.
We share payment references only with the processor handling your specific transaction — Easypaisa, Raast or the Debit Card gateway. They receive the minimum data needed to settle the transfer. We do not sell your payment information to any third party for their own use.
Log in to your account and open the dashboard. Your profile details, linked payment references and transaction history are shown there. If you need a more detailed record or a specific data breakdown, contact our support team through email or live chat.
You can update most profile details directly in account settings. For corrections you cannot make yourself, or to request deletion of specific records, contact us through the support email channel. We process these requests in line with the local laws that apply to your region — some records must be retained by law.
This policy applies where access to 999q is permitted under local law. The rules governing data handling depend on your jurisdiction. If any provision here conflicts with a local legal requirement that applies to you, that local requirement takes precedence over what is written in this policy.
When we update this policy, the revised version is published on this page with the updated date. If a change affects how your payment data or personal records are used, we contact you through your registered account before that change takes effect. Check this page periodically to see the current version.