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This page sets out the legal framework that governs your use of 999q, including how we handle your account data, what this policy covers, and how you can raise questions with our team. Access to 999q services depends on local law and is available only where eligible regions permit.
999q operates with a clear and documented approach to the legal obligations that come with running an online platform for Pakistan. We do not collect more account data than is needed to process your transactions, verify your account or respond to your support requests. Where you fund your account through Easypaisa, Raast or a Debit Card, the transaction record is stored against your account and is accessible to you from your account dashboard after login. We do not share your personal account details with third parties except where required by applicable law or where you have explicitly authorised a third-party integration. The scope of this policy is limited to activity conducted directly through 999q — it does not extend to services, networks or platforms operated by payment providers such as Easypaisa or Raast, which are governed by their own terms. Availability of our services depends on local law and applies only in eligible regions. If any section of this policy conflicts with a requirement under applicable Pakistani law, the applicable law takes precedence. We update this policy when our practices change and will notify you through your account dashboard when material changes are made.
Transaction records for Easypaisa deposits are logged against your 999q account. Review them any time in your account dashboard after login.
Raast transfers are recorded as account credits. Your transaction history reflects the amount received, not the originating bank details.
Debit Card payments are processed through the payment gateway shown at checkout. 999q stores the transaction reference, not your full card number.
Not everything that touches your 999q account falls inside this policy. Understanding the boundary helps you know where to direct a question — whether that is to us, to your payment provider or to a third-party service you have connected. The four areas below draw that line clearly.
This policy covers the creation, use and closure of your 999q account, including login credentials, account verification steps and the data we hold against your profile. Actions taken inside your account — such as changing details or reviewing history — fall within this scope.
Deposits and withdrawals processed directly through 999q — including those made via Easypaisa, Raast or Debit Card — are governed by this policy in terms of how we record and store transaction data. The payment provider's own terms govern their side of the transfer.
Game content supplied by studios in our lobby — including PG Soft, Spadegaming and JDB titles — is within scope for account-level data created during play. The intellectual property of those titles remains with each studio and is not covered by this policy.
Services, apps or platforms not operated by 999q — including external payment wallets, mobile networks or linked social accounts — are outside this policy's scope. We recommend reviewing each third party's terms independently before connecting them to your account.
Your account belongs to you, and this policy supports several practical actions you can take without needing to contact support first. Log in to your account dashboard to review transaction records — every Easypaisa, Raast and Debit Card transaction is listed there with a date and reference. If any account detail is incorrect — your registered mobile number, email address or contact preference — you can update it directly from the account settings page. For questions about how your data is held or processed, you can submit a written request through our support channel and we will respond within the timeline shown in the support section below. If you want to close your account and request removal of personal data we hold, that request must be submitted through the same support channel with your account identifier included. Each request is logged and tracked so you can follow up if you do not receive an acknowledgement.
Open your account dashboard after login to see the full transaction history. Each entry shows the payment method used — Easypaisa, Raast or Debit Card — and the corresponding reference.
Navigate to account settings to update your registered contact details. Changes take effect immediately and are reflected in any future correspondence from us.
Send your question through the support contact paths listed in the support section below. Include your account reference so we can pull your record without asking for it separately.
Submit a closure and data-removal request via support. State your account identifier clearly. We will confirm receipt and walk you through the steps shown on our account closure process.
Policy questions, data requests and account corrections all go through the same support channels. Pick the path that works for your device and situation — each one routes to the same team that handles account and legal matters for Pakistan.
Open the chat icon from any page after login. State your account reference and the nature of your request at the start so the agent can pull your record without back-and-forth.
Send your policy or data request to our support email address shown in the account help section. Include your registered mobile number and account ID in the subject line.
The account help section inside your dashboard lists the current contact options, response timelines and the form for submitting a written data or closure request.
Behind every account on 999q is a set of handling practices that determine how your data is stored, who can see it and how long we keep it. This section names those practices directly so you know what to expect without having to ask.
Account data — including transaction records for Easypaisa, Raast and Debit Card payments — is retained for the period required by applicable law. When that period ends, data is removed from active systems. The retention period applicable to your account is stated in the account help section.
We use session cookies to keep you logged in and to remember your language and display preferences. These cookies do not contain payment credentials. You can manage cookie preferences through the browser settings on your device — your choices are applied on the next page load.
Your account password is stored in hashed form — we cannot read it, only verify it. If you believe your account has been accessed without your knowledge, contact support immediately using the paths in the section above and we will review the login history against your account.
When this policy changes in a material way, we notify you through your account dashboard the next time you log in. The previous version is available on request through support so you can compare what changed.
These are the questions we receive most often about account rights, data handling and policy scope. If your question is not here, submit it through the support channel and we will respond with the applicable policy position.
This policy applies to account holders accessing 999q where local law and eligible regions permit. Availability of our services depends on your location and the applicable legal framework. If you are unsure whether access is permitted in your area, check the eligibility information shown at account registration.
Yes. Your account dashboard shows transaction records, contact details and login history. For a full data summary beyond what the dashboard displays, submit a written request through live chat or email support. Include your account reference so we can locate your record without delay.
Transaction records are visible to you in your account dashboard and to our internal account team when they handle a support request you have raised. We do not share transaction details with third parties except where required by applicable law. The payment provider — Easypaisa or Raast — holds its own record under its own terms.
Go to account settings after login and update the relevant field — registered mobile number, email address or contact preference. Changes apply immediately. If the field is locked and cannot be edited directly, contact support with your account reference and the correction you need made.
Submit a closure request through the support channel with your account identifier. We will process the request and remove personal data from active systems once the retention period required by applicable law has passed. We will confirm the timeline in our response to your closure request.
When we make a material change to this policy, a notification appears in your account dashboard the next time you log in. The updated policy replaces the previous version on this page. You can request a copy of the previous version from support if you want to review what changed.